TECHNICAL SUPPORT
AVAILABLE TO YOU WHEN YOU NEED IT MOST
TECHNICAL SUPPORT HOURS
MONDAY - FRIDAY 7:30AM TO 4:30PM CST
24/7 Technical support available to all customers with a support contract.
In-Person Training
Come to Printware in Minnesota to get further training with our Technicians. This consists of tear down of the machines as well as further questions you may have.
Training days:
iJetColor 1175: May 9-10, 2024
iJetColor 1175 Pro: June 6-7, 2024
iJetColor 1175: July 11-12, 2024
iJetColor 1175 Pro: August 8-9, 2024
iJetColor 1175: September 12-13, 2024
For further information please contact support@ijetcolor.com
(We need at least a 48 hour notice if there is a cancellation)
CALL TECHNICAL SUPPORT
Live response guaranteed within 60 minutes during business hours!
800 456-1400 ext 2
E-MAIL TECHNICAL SUPPORT
E-Mail: support@ijetcolor.com
Emailing automatically creates a Support Ticket from the details of the email.
REMOTE DIAGNOSTICS
Visit our iJetColor Wizard to access training documents for your machine.
Access our iJetColor Wizard for immediate help.
Join us for IN-PERSON TRAINING at Printware!
ABOUT IJETCOLOR SUPPORT
iJetColor users with a Support Contract have access to 24/7 Remote Support from the iJetColor Technical Team. Reachable by phone or email, operators needing assistance can quickly connect with a tech to troubleshoot for maximum up-time or access the iJetColor Wizard for all technical bulletins and videos.
WHAT WE DO
Our mission is to delight customers with profitable print solutions like no one else in the world. That sounds like a big mission when dealing with technology--but it's just what we do.
We provide the most comprehensive service program of any digital print supplier. It’s one of the reasons you originally purchased the iJetColor press from us, and it’s one of the best ways to ensure that you continue profiting from inkjet.
IJETADVANTAGE SERVICE OPTIONS
TAKING THE GUESSWORK OUT OF SMOOTH IJETCOLOR OPERATION
THE IJETADVANTAGE
Have an insurance on your car or AAA? An Amazon Prime Membership? Maybe a Geek Squad Service plan for your electronics? If you subscribe or appreciate what one of these services provide, then our iJetAdvantage Service and Supply Agreement provides everything you need to protect your investment and stay up and running all year long. If it's from day-to-day technical support, getting a new operator training in, or a "What a day!" incident that requires major mechanical replacements on your printer, with this program we have your best interests in mind.
1. First Year Non-Wearable Parts Warranty (FREE with signature)
24/7 Phone FREE Technical Support
Discounts on ink, wearable parts/consumables
FREE Unlimited Training
Remote Web Diagnostics
Free part replacement for defective non-wearable parts
Firmware upgrades as needed
Automatic Access to Online Training and IJetWizard resources
FREE Standard Shipping (once per Month with orders $500+)
2. Extended IJetAdvantage Service and Supply Agreement ( for years 2 & beyond)
Provides continued discounts on consumables and wearable parts
Automatic Renewal option provides the best pricing
24/7 FREE Phone Technical Support (otherwise $125/per hour/incident)
FREE Standard Shipping (once per Month with orders $500+)
Remote Web Diagnostics
Free part replacement for defective non-wearable parts
Firmware upgrades as needed
Continued Access to iJetWizard, Online Resources and Unlimited Training
OPTIONAL OVERHAUL SERVICE (IN YEARS 2-5)
Because of the reliability and durability of our equipment, customers put millions of impressions on it. After so many impressions, the machine can benefit from a tune-up of wearable parts and general maintenance and cleaning.
Recommended for customers as they reach each 1 million impressions:
1. Factory Overhaul – Level 1 Tune-up:
Eight feed rollers
Primary grit shaft assembly
Entry grit shaft assembly
Exit grit shaft assembly
Sheet separators
Drive Belt
Ribbon Cable for service station
Rebuild the service station with new wiper roller
Six hours of labor
Optional: Rapid Replacement (additional cost, subject to availability)
Rental unit for you to use while the factory performs an overhaul, cleaning and calibration of your iJetColor system
Rapid exchange costs covered all four ways for rental equipment and return of your unit
For questions or to renew your warranty, contact:
Kelly Kuester at 651-456-1409 or Kelly@iJetColor.com
Chuck Dusek at 651-456-1410 or Chuck@iJetColor.com