TECHNICAL SUPPORT
AVAILABLE TO YOU WHEN YOU NEED IT MOST
800 456-1400 ext 2
TECHNICAL SUPPORT HOURS MONDAY - FRIDAY 7:30AM TO 4:30PM CST
In-Person Training
Come to Printware in Minnesota to get further training with our Technicians. This consists of tear down of the machines as well as further questions you may have.
Training days:
iJetColor 1175C: January 9-10, 2025 (CANCELED)
iJetColor 1175: February 6-7, 2025
iJetColor 1175 Pro: March 13-14, 2025
For further information please contact support@ijetcolor.com
(We need at least a 48 hour notice if there is a cancellation)
CALL TECHNICAL SUPPORT
Live response guaranteed within 60 minutes during business hours!
800 456-1400 ext 2
E-MAIL TECHNICAL SUPPORT
E-Mail: support@ijetcolor.com
Emailing automatically creates a Support Ticket from the details of the email.
REMOTE DIAGNOSTICS
Visit our iJetColor Wizard to access training documents for your machine.
Join us for IN-PERSON TRAINING at Printware!
ABOUT IJETCOLOR SUPPORT
iJetColor users with a Support Contract have access to 24/7 Remote Support from the iJetColor Technical Team. Reachable by phone or email, operators needing assistance can quickly connect with a tech to troubleshoot for maximum up-time or access the iJetColor Wizard for all technical bulletins and videos.
WHAT WE DO
Our mission is to delight customers with profitable print solutions like no one else in the world. That sounds like a big mission when dealing with technology--but it's just what we do.
We provide the most comprehensive service program of any digital print supplier. It’s one of the reasons you originally purchased the iJetColor press from us, and it’s one of the best ways to ensure that you continue profiting from inkjet.
CUSTOMER TESTIMONIAL
“The customer service is excellent although being away from the USA there was never a problem speaking with someone regarding any problem that came up. It was handled professionally. I am extremely pleased with the level of care, Printware always made sure that whatever problem came up it was solved to my satisfaction.”
- Richard from Rapid Printing
THE IJETADVANTAGE
Have an insurance on your car or AAA? An Amazon Prime Membership? Maybe a Geek Squad Service plan for your electronics? If you subscribe or appreciate what one of these services provide, then our iJetAdvantage Service and Supply Agreement provides everything you need to protect your investment and stay up and running all year long. If it's from day-to-day technical support, getting a new operator training in, or a "What a day!" incident that requires major mechanical replacements on your printer, with this program we have your best interests in mind.
1. First Year Non-Wearable Parts Warranty (FREE with signature)
24/7 Phone FREE Technical Support
Discounts on ink, wearable parts/consumables
FREE Unlimited Training
Remote Web Diagnostics
Free part replacement for defective non-wearable parts
Firmware upgrades as needed
Automatic Access to Online Training and IJetWizard resources
FREE Standard Shipping (once per Month with orders $500+)
2. Extended IJetAdvantage Service and Supply Agreement ( for years 2 & beyond)
Provides continued discounts on consumables and wearable parts
Automatic Renewal option provides the best pricing
24/7 FREE Phone Technical Support (otherwise $150/per hour/incident)
FREE Standard Shipping (once per Month with orders $500+)
Remote Web Diagnostics
Free part replacement for defective non-wearable parts
Firmware upgrades as needed
Continued Access to iJetWizard, Online Resources and Unlimited Training
iJetColor 1175 Pro PM – Kit
What is a PM Kit? PM stands for Preventative Maintenance. This kit consists of wearable belts that you or a technician can install.
What comes in a PM Kit?
P-Main Belt (blue Belt) Price alone
Feeder-Belt (white/consists of 4) Price alone
Feeder-Belt (red/consists of 2) Price alone
Green Belt (Alignment table belt each) Price alone
Alignment Ball (Acrylic)
Separator Tip (blue)
HP 1175p Tension Roller Kit
Current PM kit Pricing: $2,490 with warranty $3490 without warranty | Meaning you get a discount of $1,196.68
Labor for On-site install is an additional $3490 (Tech travel and stay/labor)
If interested in purchasing, please reach out to Isabelle.vang@ijetcolor.com
For questions or to renew your warranty, contact:
Kelly Kuester at 651-456-1409 or Kelly@iJetColor.com
Chuck Dusek at 651-456-1410 or Chuck@iJetColor.com
Click on the toolbox for all of the tools that you need to get the most out of your Memjet printheads, inks and wearable parts!
IJETADVANTAGE SERVICE OPTIONS
TAKING THE GUESSWORK OUT OF SMOOTH IJETCOLOR OPERATION