TECHNICAL SUPPORT

AVAILABLE TO YOU WHEN YOU NEED IT MOST

TECHNICAL SUPPORT HOURS
MONDAY - FRIDAY 7:30AM TO 4:30PM CST

24/7 Technical support available to all customers with a support contract.

In-Person Training

Come to Printware in Minnesota to get further training with our Technicians. This consists of tear down of the machines as well as further questions you may have.

Training days:   

iJetColor 1175C: January 9-10, 2025

iJetColor 1175: February 6-7, 2025

iJetColor 1175 Pro: March 13-14, 2025

 For further information please contact support@ijetcolor.com

(We need at least a 48 hour notice if there is a cancellation)

CALL TECHNICAL SUPPORT

Live response guaranteed within 60 minutes during business hours!

800 456-1400 ext 2

E-MAIL TECHNICAL SUPPORT

E-Mail: support@ijetcolor.com

Emailing automatically creates a Support Ticket from the details of the email.

REMOTE DIAGNOSTICS

Visit our iJetColor Wizard to access training documents for your machine.

Join us for IN-PERSON TRAINING at Printware!

ABOUT IJETCOLOR SUPPORT

iJetColor users with a Support Contract have access to 24/7 Remote Support from the iJetColor Technical Team. Reachable by phone or email, operators needing assistance can quickly connect with a tech to troubleshoot for maximum up-time or access the iJetColor Wizard for all technical bulletins and videos.

WHAT WE DO

Our mission is to delight customers with profitable print solutions like no one else in the world. That sounds like a big mission when dealing with technology--but it's just what we do.

We provide the most comprehensive service program of any digital print supplier. It’s one of the reasons you originally purchased the iJetColor press from us, and it’s one of the best ways to ensure that you continue profiting from inkjet.

CUSTOMER TESTIMONIAL

“The customer service is excellent although being away from the USA there was never a problem speaking with someone regarding any problem that came up. It was handled professionally. I am extremely pleased with the level of care, Printware always made sure that whatever problem came up it was solved to my satisfaction.”

- Richard from Rapid Printing  

THE IJETADVANTAGE

Have an insurance on your car or AAA? An Amazon Prime Membership? Maybe a Geek Squad Service plan for your electronics? If you subscribe or appreciate what one of these services provide, then our iJetAdvantage Service and Supply Agreement provides everything you need to protect your investment and stay up and running all year long. If it's from day-to-day technical support, getting a new operator training in, or a "What a day!" incident that requires major mechanical replacements on your printer, with this program we have your best interests in mind.

1. First Year Non-Wearable Parts Warranty (FREE with signature)

  • 24/7 Phone FREE Technical Support

  • Discounts on ink, wearable parts/consumables

  • FREE Unlimited Training

  • Remote Web Diagnostics

  • Free part replacement for defective non-wearable parts

  • Firmware upgrades as needed

  • Automatic Access to Online Training and IJetWizard resources

  • FREE Standard Shipping (once per Month with orders $500+)

2. Extended IJetAdvantage Service and Supply Agreement ( for years 2 & beyond)

  • Provides continued discounts on consumables and wearable parts

  • Automatic Renewal option provides the best pricing

  • 24/7 FREE Phone Technical Support (otherwise $150/per hour/incident)

  • FREE Standard Shipping (once per Month with orders $500+)

  • Remote Web Diagnostics

  • Free part replacement for defective non-wearable parts

  • Firmware upgrades as needed

  • Continued Access to iJetWizard, Online Resources and Unlimited Training

iJetColor 1175 Pro PM – Kit

What is a PM Kit? PM stands for Preventative Maintenance. This kit consists of wearable belts that you or a technician can install.

What comes in a PM Kit?

  • P-Main Belt (blue Belt) Price alone

  • Feeder-Belt (white/consists of 4) Price alone

  • Feeder-Belt (red/consists of 2) Price alone

  • Green Belt (Alignment table belt each) Price alone

  • Alignment Ball (Acrylic)

  • Separator Tip (blue)

  • HP 1175p Tension Roller Kit

Current PM kit Pricing: $2,490 with warranty $3490 without warranty | Meaning you get a discount of $1,196.68

Labor for On-site install is an additional $3490 (Tech travel and stay/labor)  

If interested in purchasing, please reach out to Isabelle.vang@ijetcolor.com

For questions or to renew your warranty, contact:

Click on the toolbox for all of the tools that you need to get the most out of your Memjet printheads, inks and wearable parts!

IJETADVANTAGE SERVICE OPTIONS

TAKING THE GUESSWORK OUT OF SMOOTH IJETCOLOR OPERATION